Facial recognition technology is highly effective in identifying individuals by calculating facial features, personal traits and behaviour. Guardforce Macau has adapted the technology to introduce Smart Guard, the first high-end tailor-made anti-wandering solution to help elderly care facilities keep residents from wandering off unaccompanied. Integrated with access control system, the system helps monitor the exits of a facility. When a resident’s face is detected near a CCTV-monitored exit, an alert will be sent to the caregiver.
It is a cost-effective means for exit monitoring, and also helps to alleviate the workload and psychological burden on caregivers. Residents do not need to wear devices, thus reducing the risks of detection failure when a device is removed.
The solution also has significant potential in enhancing customer service for service-oriented organisations, especially for the retail industry. It can be used to identify VIPs, so that customer service staff can access service history of a VIP and provide instant targeted and personalised service accordingly.